Q: What are your store hours?
A: We are open Monday-Saturday from 10am to 6pm and Sunday 11am to 4pm.
Q: What is your address and phone number?
A: 646 S. Main St. Madison, VA 22727 540-948-4448
Q: What is your return policy?
A: Mad Tack will gladly accept returns or exchanges within 30 days of original receipt. Items must be in new, unused condition, and still considered sellable.
All sales are final on new helmets, used, and consignment items.
Q: How do I get my money back?
A: Refunds are issued in the form of original tender or store credit. Checks carry a 5 day hold before a refund can be issued.
Q: Do you offer leather repair? Or Saddle repair?
A: Unfortunately we do not offer any leather services at this time. We also can not reflock saddles.
Q: Do you offer blanket cleaning or repair services?
A: Yes. We offer blanket cleaning, waterproofing, and repair services through Blue Ridge Blanket Cleaning. Drop your items off and pick them up at the store, and leave the rest to us!
Q: Do you offer layaway or payment plans?
A: Yes! We offer monthly payment plan options through Square Installments. You can apply online in the store with your smartphone or mobile device. Installment plans are available for purchases over $250. You can visit www.squareinstallments.com for more information.
Saddle Trials/Saddle Fitting
Q: What is the Saddle Trial Policy?
A: Saddles can be taken on trial periods of 5 days. A valid credit card or cash is required. Credit cards will be authorized for the full purchase price including tax. Cash will be held.
If you are not satisfied with the fit of the saddle it must be returned within the trial period, in equal condition as it left. Upon return, the credit card authorization will be released, usually within 10 days, or cash will be returned.
Q: Can you ship saddles for trial?
A: Yes. If you are not local we will ship saddles for trial periods. Saddles are generally shipped through the USPS with tracking information. Your trial begins the day the saddle arrives on your doorstep. You have 5 Days to try it, and if unsatisfied, must be shipped back with tracking by the 5th day.
Q: Who pays shipping on saddles during trial periods?
A: The buyer pays all shipping costs. If you choose to return the saddle you still pay shipping both ways, and all shipping charges are non-refundable.
Q: What if I do not know if a saddle fits or how to fit a saddle?
A: We offer saddle fitting services through the store. You can bring your horse to the store for saddle fitting evaluations and assistance, or we can come to you for a small fee. If you are not local, and we ship a saddle, we can still offer limited assistance through pictures and video messaging.
Q: Can I get saddle fitting assistance if I am not looking to buy a new saddle?
A: Absolutely! We are here to help you have a better relationship with your horse. If you think there is something not quite right, bring the horse to the store, and we will figure it out together. Saddle fit evaluations are free at the store.
Q: Do I need to make an appointment for a saddle fit evaluation?
A: Yes. Please call ahead to ensure Samantha is available to help you.
Q: What is your consignment fee?
A: We charge a 35% consignment fee on all strap goods, apparel, hardware, etc. and a 25% Consignment fee on all saddles and carriages/carts.
Q: What is your consignment selling period?
A: We do not have a determined selling period. Mad Tack will never donate or discard your items without your written consent, and items are available to be picked up by the consignor within normal business hours by appointment.
Q: How quickly will my items sell?
A: Mad Tack can not predict, guarantee, or make a promise of sale. We can, however, make suggestions on how to sell your items faster, or when to sell your items.
Q: When will I receive payment for my sold items?
A: Mad Tack pays consignors out on a monthly basis.
Q: What is your consignment policy?
A: We accept consignment items at a 35% consignment fee for strap goods, hardware, apparel, etc., and a 25% Consignment fee for all saddles and carts. Items will be sold in the condition they arrive in. Mad Tack reserves the right to refuse items that do not fit our space or demand constraints. Sellers may designate a reserve price.
Q: Do you offer any discounts on jumps?
A: Yes. We offer a discount on full course orders. Full courses are designated as 6 full fences or more. A full fence is a set of standards, and 2 poles.
Q: What if I do not know exactly what I want or need?
A: No problem. We will work with you, and help you in determining what items are best suited for your purpose.
Q: Do you offer shipping?
A: We do not offer shipping on Jumps at this time.
Q: Can you deliver my jumps?
A: We do offer limited delivery service to local clients for a fee.
Q: What is your delivery fee?
A: Deliver fees are calculated based on distance from the store, and current fuel costs.
What to Wear?
This is a very common dilemma, as most new riders can easily be overwhelmed with all the clothing options, but not everything is acceptable or legal in the show ring. Here is a general guide for most English and Western arenas. If you are showing in another discipline, please CONTACT US for assistance
Hunter Riders age 13 and over:
Hunt Coats and Ratcatchers can be any color, as long as they are color coordinate with each other. Formal Classes require a Shadbelly Coat. Hair should be worn under the helmet neatly in a hairnet.
Hunt Coats may be excused in extreme weather, at the judges discretion. Should Hunt Coats be excused, a long sleeve ratcatcher is more traditionally accepted.
**The below information is offered as a guide for general show classes. Please check with your trainer/coach/instructor, or show club rule book for specific details pertaining to your club or barn specific rules.
You can also reference the USEF rule book, USHJA rule book, VHSA rule book (VA only), or breed registry show rule books (AQHA, APHA, ApHC, etc.) for clarification.**
For our Western Riders:
There are so many different Western type classes that require their own style of dress. Children and adult riders have the same requirements for attire in the show ring.
Click the link below to visit the Hobby Horse "Dress for Success" web page, which has several extremely valuable resources for knowing what to wear in the show arena.
Mad Tack does offer many items from Hobby Horse in gently used condition.
646 S. Main Street
Madison, VA 22727
For Hunter Riders 12 years old and under (Lead line, Pre Short Stirrup, or Short Stirrup Division):
Hunt coats and ratcatchers can be any color, as long as they are color coordinate with each other. Formal classes require a shadbelly jacket.
Hunt Coats are commonly excused in hot weather. Should Hunt Coats be excused, riders should show in long sleeves. Hair to be worn in braided pigtails adorned with fancy bows at the tips.
*Tall Boots are acceptable and encouraged for riders that are extremely tall and ready to move up into a more advanced division.
Jumper Riders are more casually dressed, but still maintain a professional appearance.
If you are competing in a formal class or Classic you must be formally dressed which includes:
Hair is to be worn the same as in the Hunter Arena.
**All English Disciplines - Boys or Male riders will wear a collared dress shirt and neck tie or bow tie in liue of a ratcatcher.